Refunds and Returns Policy for RayShieldOptics.com
Effective Date: December 16, 2023
At RayShieldOptics.com, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help. Please read our Refunds and Returns Policy carefully to understand your options.
1. Returns Eligibility:
1.1 To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
1.2 The following items are non-returnable: – Gift cards – Downloadable software products
2. Initiation of Returns:
2.1 To initiate a return, please contact us at [email protected] within 30 days of receiving your order.
2.2 Please include the following details in your return request: – Order number – Reason for the return – Clear images of the product (if damaged)
3. Return Shipping:
3.1 Customers are responsible for the return shipping costs, except in cases where the item received is damaged or incorrect.
3.2 We recommend using a trackable shipping service for return items.
4. Inspection and Approval:
4.1 Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
4.2 Approved returns will be processed promptly, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
5. Refund Timeframe:
5.1 Refunds may take up to 14 business days to appear on your account, depending on your payment provider.
6. Late or Missing Refunds:
6.1 If you haven’t received a refund within the specified timeframe, please check your bank account or contact your credit card company.
6.2 If issues persist, please contact us at [email protected].
7. Exchanges:
7.1 We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
8. Contact Information:
For any questions or concerns regarding our Refunds and Returns Policy, please contact us at: Email: [email protected] Address: 16 Munster Avenue, TW4 5BQ, London, United Kingdom
We appreciate your understanding and cooperation. Thank you for shopping at RayShieldOptics.com.